Sales Operations Technologist Manager

Requisition Code: 369374
Level: Manager or equivalent
Locations: Bengaluru | Hyderabad | Pune | Chennai

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Role Overview

As a Sales Operations Technologist Manager within Deloitte’s Customer practice, you will lead the architecture, design, and delivery of scalable Sales Operations and commercial technology solutions. This role bridges deep domain expertise in commercial operations with modern enterprise platforms, data integration, and practical Agentic AI.

Focusing heavily on Life Sciences (pharmaceuticals, biotechnology, medical devices, diagnostics, and healthcare), you will drive end-to-end client engagements—helping organizations streamline commercial effectiveness, optimize territory planning, accelerate quote-to-cash, and integrate cutting-edge AI capabilities into daily sales workflows.

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Key Responsibilities

• End-to-End Solution Architecture: Translate complex business requirements into enterprise architecture roadmaps integrating CRM, CPQ, ERP, data, analytics, and workflow platforms.
• Agentic AI Integration: Design and deploy production AI agents, next-best-action engines, sales forecasting assistants, and automated CRM hygiene tools while establishing strict human-in-the-loop, access, and governance controls.
• Life Sciences Specialization: Align platform designs with industry-specific needs, including HCP/HCO master data, field force alignments, customer consent, promotional compliance, and regulatory governance.
• Engagement & Delivery Leadership: Oversee multidisciplinary delivery teams, manage project financials, scope, quality, and risks, and maintain executive-level client relationships.
• Practice Building & Pre-Sales: Lead proposal pursuits, solution demonstrations, statements of work (SOW), and contribute reusable accelerators, IP, and market points of view (POVs).
• Team Coaching & Mentorship: Guide and grow consultants and senior consultants through structured feedback and hands-on technical and domain leadership.

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Candidate Qualifications

Education & Experience

• Degree: Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Life Sciences, or equivalent from an accredited university.
• Overall Experience: 8+ years in consulting or industry roles leading Sales Operations, Commercial Operations, CRM, CPQ, business transformation, or enterprise technology implementations.

Technical & Domain Requirements

Category	Must-Have Qualifications	Good-to-Have Qualifications
Sales Operations Domain	• Territory & account alignment• Segmentation, targeting, quota & incentive planning• Pipeline forecasting, pricing, quoting, & approvals	• Life Sciences commercial operations (Pharma, Biotech, MedTech, Diagnostics)• HCP/HCO master data & promotional compliance
Enterprise Platforms & Integration	• End-to-end implementation across 2+ enterprise platforms• Middleware, APIs, workflow automation, & data integration patterns	• Platforms: Salesforce, Veeva CRM, Microsoft Dynamics, Oracle CPQ, Salesforce Revenue Cloud, SAP CPQ
AI & Advanced Tech	• Practical application of Agentic AI, GenAI, LLMs, RAG, tool calling, & AI orchestration	• AI governance, model evaluation, prompt engineering, agent monitoring, & responsible AI controls
Leadership & Pre-Sales	• Engagement delivery leadership & workshop facilitation• Client executive relationship management• Proposal development, estimation, & team coaching	• Platform certifications (Salesforce, Veeva, CPQ, Cloud, Architecture, or AI)• Operating model & low-code/no-code delivery experience

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Success Measures

• Outcome Delivery: Timely, high-quality execution of Sales Ops platforms that drive client business outcomes.
• Process Velocity: Quantifiable reductions in operational friction, cycle times (quoting, forecasting, approvals), and manual overhead.
• Data & AI Quality: Improved commercial data integrity and measurable value generation from governed, AI-driven capabilities.
• Practice & Talent Growth: Scalability of delivery assets, strong team retention, and successful pre-sales contributions.

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Life at Deloitte

Our Purpose

Deloitte is driven by a single commitment: to make an impact that matters for our clients, our people, and our communities.

Culture & Growth

• Inclusive & Dynamic Environment: Collaborating with global teams across strategy, technology, and managed services.
• Professional Development: Access to continuous learning and leadership programs, including DU: The Leadership Center in India in Hyderabad.
• Thriving Benefits: Comprehensive rewards addressing mental, physical, and financial well-being.